Returns and Exchanges
You may return any Muleos products in their original condition and packaging within 30 days of receipt for a full refund credited back to your credit card. Your packing slip includes a simple return form and return shipping label.
Cut out the return form, fill it out and include it in an envelope with the items you are returning. Be sure to include the reason you are returning them. We always want to know how we can improve.
Then tape or glue the return label to the outside of the envelope. If you have misplaced your packing slip, you may include a handwritten note. Simply write on a blank piece of paper your full name, e-mail address, and the name of the item(s) you're returning. You are responsible for paying the return postage (sorry, but at least Muleos are lightweight). Mail your returns to:
Muleos
265 South Federal Highway
Suite 168
Deerfield Beach, FL 33441
If you would like to exchange your Muleos for a different style, the quickest way would be to simply return the first order, and complete a new order online.
Order Status
After you place your order, you will receive an email confirmation, and also a confirmation when the order ships. Orders are shipped via USPS Priority Mail, so there is no individual tracking available except delivery confirmation. If you have any other questions about your order, call 1-877-572-1809.
Shipping and Delivery
We will always try to ship your order within 1-2 business days of receipt. Orders are shipped via USPS Priority Mail and should arrive between 3-5 business days of shipment. Currently, we ship to US addresses only, but if we get enough international requests, we could be easily swayed. Please send your requests to info@muleos.com.
Contact Us
We love to hear from Muleos users, retailers and the press!
For general questions, customer service, and comments: info@muleos.com
By phone: 1-877-572-1809 available 24/7
For media inquiries: press@muleos.com
For retailers: sales@muleos.com
Via snail mail:
Muleos
265 South Federal Highway
Suite 168
Deerfield Beach, FL 33441
Frequently Asked Questions
Can I wear Muleos with flats?
Absolutely! Muleos look great with thong style sandals and low slides. In fact check out the photo for Carmela and you’ll see what we mean. Muleos work best when your shoe has a raised heel – even if it’s a very low one.
Can I wear Muleos with wedges?
It depends on the style of the wedge. Just remember that Muleos work best when your shoe has a raised heel, or an indentation between the heel and instep. So if the soles of your wedgies are completely flat, we wouldn’t recommend using Muleos.
How do I shorten the strap?
First try on your Muleos with the shoes you want to wear, and pull the strap through the buckle until you’re happy with the fit. Just use scissors to cut off the excess – leave about an inch of excess.
How do I make more holes in the strap?
First try on your Muleos with the shoes you want to wear, and pull the strap through the buckle until you’re happy with the fit. Make a mark on the underside of the strap with a pen, or poke it with a pin where you’d like the holes to be. You can take Muleos to your shoe repair to have the holes punched, or you can do what we did and dig around in the kitchen drawer for a turkey skewer. Poke the turkey skewer into the strap where you’ve made your marks, and move it forwards and back until the hole is formed.
Should I cross the tie once or twice around my ankle?
That all depends on your style preference and the size of your ankle! If you’re only going around once, tie the bow in the back or on the side. If you’re going around twice, tie the bow in front or on the side. You can adjust the size of the loops - smaller loops mean more dangle. Bigger loops mean you dangle less.
What is the return policy?
You may return any Muleos products in their original condition and packaging within 30 days of receipt for a full refund credited back to your credit card. Check out Returns and Exchanges for complete instructions.
Where can I buy Muleos?
Currently Muleos are available exclusively here at Muleos.com.
How do I wear Muleos?
Muleos changeable shoe accessories transform your backless shoes in an instant. Muleos straps and ties go outside the sole of your shoe at the instep and are secured around your ankle. You’ll find an illustrated guide in our How it works section.
What makes Muleos unique?
It’s not enough to simply secure your backless mules and slides – we want to make them more beautiful too! Muleos straps and ties let you change the look of your shoes, and match them to whatever you’re wearing. Plus they keep your backless shoes from nipping your trousers and make them safe for the dance floor.
I haven’t received my order yet. Who do I call?
You can reach us 24/7 at 1-877-572-1809.
Do you ship outside the US?
Currently, we ship to US addresses only, but if we get enough international requests, we could be easily swayed. Please send your requests to info@muleos.com.
Will you take orders by phone?
Yes. Please call 1-877-572-1809.
Do you charge sales tax?
We have to charge sales tax in our home state of Florida.
How long before I receive my Muleos?
We will always try to ship your order within 1-2 business days of receipt. Orders are shipped via USPS Priority Mail and should arrive between 3-5 business days of shipment.
Do you take special orders for ties or straps?
What have you got in mind? We’re already working on new materials for the straps, and a great selection of charms and beads for our ties. Send us an email at: info@muleos.com or call 1-877-572-1809.
